Help & FAQ

Can I edit my project once it’s already in the shopping cart?

Yes, simply click the “edit” link while in the shopping cart and you can then change quantities or make adjustments in the interactive designer.

Can I save my order once I have started it and come back to it later?

Yes, your order does not get placed until you process and pay. To save where you are, click the "Approve/Checkout button from the interactive designer. This will place the item into your cart. You can come back to it at any time by clicking the "edit" link while in your shopping cart.

How do I know if my order is placed?

You must complete all steps so that we receive your order and begin processing. Once you complete the PayPal Checkout, you will receive an email confirmation. And we will begin working on your order.

Do I need to sign up for an account to place an order?

Yes, you must sign up for an account to place an order. However, you do not need to sign up for an account to browse our templates and products.

Is there a way to cancel my order?

Once you place your order and pay, there is no way to cancel your order. Once submitted your order goes into production, which is how we can offer a web-to-print product in 24 hours.

Do you have a price sheet to view all of your pricing?

We have a full list available for download. You can view our product pricing by clicking here.

I am having a problem with your site, what should I do?

You can send us a Bug Report and we will fix it as soon as possible.

What kind of picture works best in the templates?

A professional picture always works best, but even one that is crisp and clear. The better the picture, the better the template will look.

What if I want more prints after the funeral?

If you want a reprint of your order, simply log in and go to the "Order History" page. You can reorder anything you've purchased and even edit it before ordering again!

Can I choose a different cover from another style of program? Or maybe suggest a different cover style?

Right now you currently cannot switch covers, you have to choose by the design. We are always looking to improve our site, so if you have a Feature Request, we'd love to hear from you!

What if I want the design only?

We currently do not offer "template only" orders. This is something we are working on and will be offering it in the future.

When exactly will I receive my order?

Once we receive payment for your order, it is processed immediately. Our Guarantee is that we will ship within 24 hours, Monday through Friday. Keep in mind, we ship using the UPS shipping option you choose while checking out. We are located in Tempe, Arizona, zip code 85281. You should calculate the time you need to allow for shipping from UPS.com and look at the time needed between our zip code and your shipping zip code. Be sure to account for weekends and any possible holidays that could affect your shipping. If possible, always try to plan to receive your package a day before you really need it.

Is it safe to enter my personal information on your website?

Yes. Our payments are handled by PayPal, which is one of the most well-known payments processing companies. You can either pay using a PayPal account, or you can pay directly with your credit card. Both methods are secure methods of payment. You can always purchase with confidence, knowing your information is safe & secure. Information you transmit is never sold to third-parties. Information we collect is only used to process your order. For further information please see our Privacy and Security Policy.

How do I place an order on your site?

Purchasing is quick and easy:
1. Browse our template designs to choose a template, customize and "Add to Cart".
2. Checkout and pay with credit card or Pay with Paypal account.
3. Once payment is complete, you will immediately receive an email confirming your order.
4. We immediately process your order and begin creating your project.

Do you have an example video I can see of the process?

Yes we do! See a quick Youtube video overview of how to order a Prayer Card here: https://youtu.be/MSPukiRsWNQ